Delivering an excellent product is one thing, but making sure it is properly serviced is equally as important. Sidcon’s eight-strong team of service personnel is on hand to ensure that underground compactors are properly installed and maintained. And in the unlikely event of a disruption, quickly repaired. Each and every day, Sidcon has four vehicles on the road to carry out preventive and corrective maintenance. For this maintenance work, Sidcon works to a flexible planning, so that we can always respond quickly in the event of malfunctioning.
How maintenance is organised.
An underground compactor is serviced at least once a year. As part of this maintenance, various parts are inspected and cleaned, planned repairs carried out and, if necessary, parts replaced as part of this preventive maintenance. This ensures that disruptions to the underground compactor are minimised. This is reflected in the low frequency of breakdowns being reported. On average, an underground compactor suffers only one malfunction in the space of a year. This can vary from a broken light to a defective drum.
Online management of the underground compactor.
The online portal enables both Sidcon and customers to see the fill-level of the underground compactors. Via the portal, all underground containers are also checked several times a day. This allows rapid detection of any potential defects, which can sometimes be averted or solved remotely. If the malfunction cannot be immediately redressed by remote means, contact is made with the customer. Depending on the notification, a diagnosis of the exact nature of the disruption can be made.
Planning the service flexibly.
As has already been said, some disruptions can be solved remotely. If not, a plan is drawn up together with the customer. This trouble-shooting service can often be fixed by customers themselves, with Sidcon at all times available by phone for extra assistance. If the customer is unable to fix the problem, we can respond quickly. All service and maintenance work is managed in-house. And with four vehicles on the road at any one time, we’re flexible.
Installation always performed by Sidcon.
The installation of the underground compactors, both at home and abroad, is always performed by Sidcon personnel. Sidcon aims to provide a trouble-free service, so planning and installation are a priority. Electricity connections, power cabinets and installation of the underground compactor are arranged exclusively by Sidcon. The excavation of wells and roadworks are usually arranged through the customer. That’s handy, because they have the connections. In this way we are able to deliver service of the highest quality.
