Solving problems, calling customers, supporting your colleagues in the field, and being able to adjust quickly, every day. Service Coordinator Maria takes us through a typical day at Sidcon.
“My day always starts with a cup of coffee. I also have a family with 3 children, so I first check that everyone has woken up. Then I get ready quickly and head to the office. I greet everyone with a good morning, start my computer, and look at the planning.”
“My colleagues start earlier and handle the initial planning for the service technicians. In the afternoon, I take over. That means the technicians call me when they finish a job and want to know what’s next. In addition to planning, I also handle processing work orders and sales invoices. I check where our technicians have been, whether everything is correct, and whether any follow-up is needed.”
''You want to see at a glance: ‘The technician is here, the malfunction is there. Is it nearby, and how fast can we be there?''
“As a service coordinator, you have to think on your feet and maintain oversight. You want to see at a glance: ‘The technician is here, the malfunction is there. Is it nearby, and how fast can we be there?’ Sometimes, we can solve issues remotely, especially when the customer has their own technician. In those cases, I can often assist quite a bit myself. The technical part is also part of the job. Of course, I’m not at the same level as a technician, but after 2.5 years here, I’ve learned to recognize more and more types of malfunctions. Plus, we use a system that allows us to monitor the compactors remotely.”
“What I enjoy most about my workday is talking with the technicians. They’re often alone on the road or working outside in the rain. It’s a challenge to keep them motivated, and that personal connection is what makes my job so enjoyable.”
“Besides that, I really enjoy solving things. Creating a tight schedule or helping a technician who’s stuck, that’s satisfying. Quickly switching between tasks and finding a solution, that’s what makes my day a success.”
“As a service coordinator, you have to think on your feet and maintain oversight. You want to see at a glance: ‘The technician is here, the malfunction is there. Is it nearby, and how fast can we be there?’ Sometimes, we can solve issues remotely, especially when the customer has their own technician. In those cases, I can often assist quite a bit myself. The technical part is also part of the job. Of course, I’m not at the same level as a technician, but after 2.5 years here, I’ve learned to recognize more and more types of malfunctions. Plus, we use a system that allows us to monitor the compactors remotely.”
“What I enjoy most about my workday is talking with the technicians. They’re often alone on the road or working outside in the rain. It’s a challenge to keep them motivated, and that personal connection is what makes my job so enjoyable.”
“Besides that, I really enjoy solving things. Creating a tight schedule or helping a technician who’s stuck, that’s satisfying. Quickly switching between tasks and finding a solution, that’s what makes my day a success.”
Bijsterhuizen 1120A
6546 AS Nijmegen
The Netherlands
Curious what a workday at Sidcon looks like? Read our colleagues’ stories and discover for yourself.
